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Hyatt Hotel Puts Bathroom Soap And Lotion On The Counter Like They’re Free — Then Charges Guests For Using Them
Thompson San Antonio Riverwalk, a Hyatt hotel, displays bathroom soap and lotion on the counter like complimentary amenities while actually charging guests for them as minibar items. The price list is partially hidden behind the products, making it easy for guests to use them without realizing they'll be charged extra.
11 April 2026Source: View from the Wing
Why it matters
This deceptive pricing practice impacts hotel guests' trust and financial experiences during travel. It highlights how hospitality venues use dark patterns to obscure costs, which is particularly problematic alongside mandatory destination fees that already complicate rate transparency.