GOL Linhas Aéreas Flight Compensation Rights
GOL Linhas Aéreas must provide meals + hotel + free rebooking on 4h+ delays under ANAC Res. 400. Passengers commonly win BRL 3,000-15,000 in moral damages through Brazilian consumer courts.
Compensation rules per jurisdiction
ANAC mandates meals + hotel + free rebooking on delays. No fixed cash amount — moral damages awarded by consumer courts (BRL 3,000-15,000 typical).
| Denied boarding (involuntary bump) — 0-1h delay to destination | No compensation |
| Denied boarding — 1-2h delay (domestic) / 1-4h (intl) | 200% of one-way fare, max USD 775 |
| Denied boarding — 2+h delay (domestic) / 4+h (intl) | 400% of one-way fare, max USD 1,550 |
DOT 2024 rule: automatic refunds for cancellations + significant changes. NO cash for delays unless denied boarding. Tarmac delay >3h domestic / >4h intl → USD 26,975 per pax fine on airline (paid to DOT, not passenger).
| Short-haul (up to 1,500 km) | EUR 250 |
| Medium-haul (1,500-3,500 km OR EU-EU) | EUR 400 |
| Long-haul (>3,500 km) | EUR 600 (delayed 4h+) · EUR 300 (delayed 3-4h on long-haul EU-non-EU) |
Reduced 50% if airline rebooks with delay <2h short / <3h medium / <4h long. "Extraordinary circumstances" (weather, ATC strike) exempt airline — bird strike + tech faults NOT exempt (post-2015 rulings).
GOL Linhas Aéreas is a Brazil-registered carrier. Its own contract of carriage (Conditions of Carriage) may offer additional compensation beyond the regulatory minimum — check the airline's terms for details on meals, accommodation, and re-routing during disruptions.
How to claim from GOL Linhas Aéreas
Gather documentation: booking reference, boarding pass, flight number, scheduled + actual departure/arrival times, airline's stated reason for the disruption. → File directly with GOL Linhas Aéreas's customer relations first — many airlines resolve valid claims within 30 days. → If refused or ignored (>30 days), escalate: EU261 → national civil aviation authority. UK261 → Civil Aviation Authority ADR. US DOT → aviation.consumer.dot.gov. Canada → CTA. Brazil → Reclame Aqui + consumer court. → Or use an AirHelp-style service: they take 25-35% commission but handle the whole process. Worth it for delays over 3 hours where you don't have time.
Common mistakes
- Assuming compensation is automatic — you must file a claim; airlines rarely offer proactively.
- Believing "weather" always exempts the airline — only genuinely extraordinary weather does; localized fog, moderate turbulence, and most tech faults are NOT exempt under EU261.
- Missing the claim window — EU261 claim windows vary by country (Germany 3 years, UK 6 years). File early.
- Accepting travel vouchers instead of cash — you have the right to cash under EU261, DOT, and most regimes.
- Not knowing that transit passengers can claim if the delay caused a missed onward connection.
Free AirHelp eligibility check — 60 seconds.