Travel App Review · 2026 · China
Trip.com Review
Trip.com (Trip.com Group) — operates in 200 countries. Founded 1999 in Shanghai, China.
Strengths
- Cheapest flight prices on many Asia routes
- Best global hotel inventory in Asia + growing globally
- Fast + reliable customer service (24/7 phone)
- #1 Chinese OTA + expanding globally
Weaknesses
- No ride-hail
- No food delivery
- No BNPL in most markets
- Interface can be confusing for first-time users
Services offered
flights
BEST-in-class global flight inventory. Prices often 5-15% below competitors on Asia routes.
hotels
Vast global hotel inventory. Excellent Asia coverage. Trip Coins loyalty.
ride Hail
Not offeredNot offered directly. Partners with local ride-hail via booking flow.
food Delivery
Not offeredNot offered.
activities
Global tour + attraction inventory. Not as strong as GetYourGuide in Europe.
insurance
Trip.com Travel Insurance sold at checkout. Reasonable coverage.
bnpl
Not offeredNot offered in most markets.
loyalty Points
Trip Coins earn on all bookings. Redeem for discounts.
User reviews
Real reviews from AirConnect community.
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