Full article at source:
View from the Wingloyaltymedium
Air France KLM Just Put A Real Points Expert In Charge Of Flying Blue
Most loyalty programs are run by people who understand spreadsheets better than members. Flying Blue just went the other way, tapping someone who has spent years on the member side of loyalty: helping travelers understand points, search awards, and navigate the programs from the outside. That is rar
11 May 2026Source: View from the Wing