Air New Zealand Ā· APPR
Air New Zealand delay & cancellation compensation
You could be owed
C$1,000
per passenger, set by law
Air New Zealand compensation calculator
Air New Zealand compensation calculator
At a glance
Which rules cover Air New Zealand
- āCanadaās APPR covers its flights to, from and within Canada (1 Canadian airport).
- Based in
- New Zealand
- EU/EEA/Swiss airports
- 0
- UK airports
- 0
- Canadian airports
- 1
Set by law
Air New Zealand compensation amounts
APPR
Canada's Air Passenger Protection Regulations
- Large airline, 3ā6 h lateC$400
- Large airline, 6ā9 h lateC$700
- Large airline, 9 h+ lateC$1,000
Covers flights to, from and within Canada, on any airline. Source: Canadian Transportation Agency: Air Passenger Protection Regulations.
Hour by hour
What Air New Zealand owes you, and when
- 2 h late
1. Care starts
Meals and drinks, and a hotel if you are delayed overnight (from 2 hours on short flights, 3ā4 hours on longer ones).
- 3 h late
2. Cash compensation
Arrive 3 hours or more late for a reason within the airlineās control and you can claim a fixed amount per passenger.
- 5 h late
3. Refund option
Delayed 5 hours or more and no longer want to travel? You can ask for a refund and, if needed, a flight back to where you started.
Who pays
When Air New Zealand has to pay, and when it doesnāt
Air New Zealand usually has to pay for
- āMost technical problems with the aircraft
- āStrikes by the airlineās own staff
- āOverbooking (denied boarding)
Extraordinary circumstances (no cash)
- Bad weather that makes flying unsafe
- Air traffic control restrictions and decisions
- Security risks and political instability
- Strikes by staff outside the airline (for example, air traffic controllers)
Even then, the airline still owes you care (food, drinks, a hotel if needed) and a refund or rerouting for cancellations.
Two ways
How to claim from Air New Zealand
Free, do it yourself
Claim directly with Air New Zealand
- 1. Keep your boarding pass, booking reference and any receipts.
- 2. Ask staff in writing what caused the delay or cancellation.
- 3. Use Air New Zealandās complaint or claim form on its website.
- 4. No answer in 2 months, or a refusal you disagree with? Complain to the national enforcement body, or use dispute resolution or small claims.
No win, no fee
Let a claims company handle it
- They check eligibility for free and chase Air New Zealand for you, including in court.
- They keep a share of the payout only if they win: check their fee before you start.
Good to know
Air New Zealand compensation: questions
How much compensation can I get from Air New Zealand?+
APPR: C$400, C$700, C$1,000, per passenger, depending on distance (or, under APPR, how late you arrive).
Does EU261 apply to Air New Zealand?+
No. Air New Zealandās network has no EU/EEA/Swiss airports in our data.
Can I claim if my Air New Zealand flight was cancelled?+
Usually, if you were told less than 14 days before departure and the cause was within the airlineās control, unless you were rerouted close to your original times. You can also choose a refund or rerouting.
How do I claim compensation from Air New Zealand?+
Claim free through Air New Zealandās complaint or claim form on its website, keeping your boarding pass and booking reference. If it refuses or doesnāt answer within 2 months, go to the national enforcement body, or use a no-win, no-fee service such as AirHelp.
What if Air New Zealand says it was extraordinary circumstances?+
Bad weather, air traffic control decisions and security risks are genuine exceptions. Most technical faults and strikes by the airlineās own staff are not, so ask for the reason in writing and challenge a refusal you think is wrong.
Rules and amounts from the official sources: Canadian Transportation Agency: Air Passenger Protection Regulations. Air New Zealandās airports from Wikipediaās destination list; home country from Wikidata. Distances are straight-line. General information, not legal advice. AirConnect may earn a commission if you claim through our links, at no extra cost to you.