Cubana · EU261 · APPR
Cubana delay & cancellation compensation
You could be owed
€600
per passenger, set by law
Cubana compensation calculator
Cubana compensation calculator
At a glance
Which rules cover Cubana
- ●Cubana is based in Cuba, so EU261 covers its flights departing the EU (3 EU/EEA/Swiss airports in its network), not its flights into the EU.
- ●Canada’s APPR covers its flights to, from and within Canada (2 Canadian airports).
- Based in
- Cuba
- EU/EEA/Swiss airports
- 3
- UK airports
- 0
- Canadian airports
- 2
Set by law
Cubana compensation amounts
EU261
EU Regulation 261/2004
- Up to 1,500 km€250
- Intra-EU over 1,500 km, or 1,500–3,500 km€400
- Over 3,500 km€600
Covers flights departing the EU (any airline), and flights into the EU on an EU airline. Source: Your Europe (European Union): air passenger rights.
APPR
Canada's Air Passenger Protection Regulations
- Large airline, 3–6 h lateC$400
- Large airline, 6–9 h lateC$700
- Large airline, 9 h+ lateC$1,000
Covers flights to, from and within Canada, on any airline. Source: Canadian Transportation Agency: Air Passenger Protection Regulations.
Hour by hour
What Cubana owes you, and when
- 2 h late
1. Care starts
Meals and drinks, and a hotel if you are delayed overnight (from 2 hours on short flights, 3–4 hours on longer ones).
- 3 h late
2. Cash compensation
Arrive 3 hours or more late for a reason within the airline’s control and you can claim a fixed amount per passenger.
- 5 h late
3. Refund option
Delayed 5 hours or more and no longer want to travel? You can ask for a refund and, if needed, a flight back to where you started.
Who pays
When Cubana has to pay, and when it doesn’t
Cubana usually has to pay for
- ✓Most technical problems with the aircraft
- ✓Strikes by the airline’s own staff
- ✓Overbooking (denied boarding)
Extraordinary circumstances (no cash)
- Bad weather that makes flying unsafe
- Air traffic control restrictions and decisions
- Security risks and political instability
- Strikes by staff outside the airline (for example, air traffic controllers)
Even then, the airline still owes you care (food, drinks, a hotel if needed) and a refund or rerouting for cancellations.
Two ways
How to claim from Cubana
Free, do it yourself
Claim directly with Cubana
- 1. Keep your boarding pass, booking reference and any receipts.
- 2. Ask staff in writing what caused the delay or cancellation.
- 3. Use Cubana’s complaint or claim form on its website.
- 4. No answer in 2 months, or a refusal you disagree with? Complain to the national enforcement body, or use dispute resolution or small claims.
No win, no fee
Let a claims company handle it
- They check eligibility for free and chase Cubana for you, including in court.
- They keep a share of the payout only if they win: check their fee before you start.
Good to know
Cubana compensation: questions
How much compensation can I get from Cubana?+
EU261: €250, €400, €600; APPR: C$400, C$700, C$1,000, per passenger, depending on distance (or, under APPR, how late you arrive).
Does EU261 apply to Cubana?+
Only on flights departing an EU/EEA/Swiss airport. Cubana is based in Cuba, so its flights into the EU are not covered by EU261.
Can I claim if my Cubana flight was cancelled?+
Usually, if you were told less than 14 days before departure and the cause was within the airline’s control, unless you were rerouted close to your original times. You can also choose a refund or rerouting.
How do I claim compensation from Cubana?+
Claim free through Cubana’s complaint or claim form on its website, keeping your boarding pass and booking reference. If it refuses or doesn’t answer within 2 months, go to the national enforcement body, or use a no-win, no-fee service such as AirHelp.
What if Cubana says it was extraordinary circumstances?+
Bad weather, air traffic control decisions and security risks are genuine exceptions. Most technical faults and strikes by the airline’s own staff are not, so ask for the reason in writing and challenge a refusal you think is wrong.
Rules and amounts from the official sources: Your Europe (European Union): air passenger rights; Canadian Transportation Agency: Air Passenger Protection Regulations. Cubana’s airports from Wikipedia’s destination list; home country from Wikidata. Distances are straight-line. General information, not legal advice. AirConnect may earn a commission if you claim through our links, at no extra cost to you.