Photo: William Musculus, CC BY-SA 2.0, via Wikimedia Commons
Horizon Air · APPR
Horizon Air delay & cancellation compensation
You could be owed
C$1,000
per passenger, set by law
Horizon Air compensation calculator
Horizon Air compensation calculator
How claiming works
- 1Check your flightUse the calculator: route, how late you arrived and how many of you travelled.
- 2Claim from Horizon AirFree with the airline’s own form, or hand it to a no-win, no-fee service.
- 3Get paidA fixed amount per passenger, set by law and not linked to your ticket price.
- Amounts set by law
- Free to claim yourself
- No win, no fee option
At a glance
Which rules cover Horizon Air
- ●Canada’s APPR covers its flights to, from and within Canada (6 Canadian airports).
- Based in
- United States
- EU/EEA/Swiss airports
- 0
- No EU261 airports
- UK airports
- 0
- No UK261 airports
- Canadian airports
- 6
- APPR applies
Set by law
Horizon Air compensation amounts
APPR
Canada's Air Passenger Protection Regulations
- Large airline, 3–6 h lateC$400
- Large airline, 6–9 h lateC$700
- Large airline, 9 h+ lateC$1,000
Covers flights to, from and within Canada, on any airline. Source: Canadian Transportation Agency: Air Passenger Protection Regulations.
Hour by hour
What Horizon Air owes you, and when
- 2 h late
Care starts
Food and drink and two phone calls or emails, from 2 hours on flights under 1,500 km (3 hours up to 3,500 km, 4 hours beyond).
- 3 h late
Cash compensation
Arrive 3 hours or more late for a reason within the airline’s control and you can claim a fixed amount per passenger.
- 5 h late
Refund option
Delayed 5 hours or more and no longer want to travel? You can ask for a refund and, if needed, a flight back to where you started.
- Overnight
Hotel and transfers
Delayed overnight? The airline owes you a hotel and transport between the airport and the hotel, whatever caused the delay.
Who pays
When Horizon Air has to pay, and when it doesn’t
Horizon Air usually has to pay for
- ✓Ordinary technical faults, such as a failed component or wear and tear
- ✓Strikes by the airline’s own staff
- ✓Overbooking (denied boarding)
Extraordinary circumstances (no cash)
- Bad weather that makes flying unsafe
- Air traffic control restrictions and decisions
- Security risks and political instability
- Strikes by staff outside the airline (for example, air traffic controllers)
Even then, the airline still owes you care (food, drinks, a hotel if needed) and a refund or rerouting for cancellations.
Know the small print
Situations that change what you’re owed
It’s the arrival time that counts
Compensation depends on how late you reach your final destination, not how late you took off. Time made up in the air can take you under 3 hours.
Rerouted? The amount can be halved
If the airline reroutes you and you arrive within 2 hours (under 1,500 km), 3 hours (1,500–3,500 km) or 4 hours (longer flights) of your original arrival time, it may cut the compensation by 50%.
Source: UK Regulation 261/2004, Article 7 (legislation.gov.uk)
Connecting flights on one booking
Distance is measured from your first airport to your last, and only your arrival at the final destination counts. Miss a connection because the first flight was late and the airline still owes you care, including a hotel if you wait overnight.
Cancellations: how much notice you got
14 days’ notice or more: no compensation. 7 to 14 days, or under 7 days: you may be owed compensation, depending on how close the replacement flight’s times are to your original ones. You can always choose a refund or a new flight instead.
Two ways
How to claim from Horizon Air
Free, do it yourself
Claim directly with Horizon Air
- 1. Keep your boarding pass, booking reference and any receipts.
- 2. Ask staff in writing what caused the delay or cancellation.
- 3. Use Horizon Air’s complaint or claim form on its website.
- 4. No answer in 2 months, or a refusal you disagree with? Complain to the national enforcement body, or use dispute resolution or small claims.
No win, no fee
Let a claims company handle it
- They check eligibility for free and chase Horizon Air for you, including in court.
- They keep a share of the payout only if they win: check their fee before you start.
If Horizon Air says no
What to do if your claim is refused
- Step 1
Claim from the airline
Compensation isn’t paid automatically. Use the airline’s claim form; expenses may need a separate claim.
- Step 2
Wait up to 8 weeks
No answer within 8 weeks, or a final answer you disagree with? You can take it further.
- Step 3
Go to ADR or the regulator
In the UK: the airline’s Alternative Dispute Resolution scheme if it has one, otherwise the CAA’s Passenger Advice and Complaints Team. In the EU: the national enforcement body.
- Step 4
Court, within the time limit
In the UK you can take a claim to court within 6 years in England and Wales, or 5 years in Scotland.
Good to know
Horizon Air compensation: questions
How much compensation can I get from Horizon Air?+
APPR: C$400, C$700, C$1,000, per passenger, depending on distance (or, under APPR, how late you arrive).
Does EU261 apply to Horizon Air?+
No. Horizon Air’s network has no EU/EEA/Swiss airports in our data.
Can I claim if my Horizon Air flight was cancelled?+
Usually, if you were told less than 14 days before departure and the cause was within the airline’s control, unless you were rerouted close to your original times. You can also choose a refund or rerouting.
How do I claim compensation from Horizon Air?+
Claim free through Horizon Air’s complaint or claim form on its website, keeping your boarding pass and booking reference. If it refuses or doesn’t answer within 2 months, go to the national enforcement body, or use a no-win, no-fee service such as AirHelp.
What if Horizon Air says it was extraordinary circumstances?+
Bad weather, air traffic control decisions and security risks are genuine exceptions. Most technical faults and strikes by the airline’s own staff are not, so ask for the reason in writing and challenge a refusal you think is wrong.
Other airlines based in United States
Rules and amounts from the official sources: Canadian Transportation Agency: Air Passenger Protection Regulations. Horizon Air’s airports from Wikipedia’s destination list; home country from Wikidata. Distances are straight-line. General information, not legal advice. AirConnect may earn a commission if you claim through our links, at no extra cost to you.