Uganda Airlines · UK261
Uganda Airlines delay & cancellation compensation
You could be owed
£520
per passenger, set by law
Uganda Airlines compensation calculator
Uganda Airlines compensation calculator
At a glance
Which rules cover Uganda Airlines
- ●UK261 covers its flights departing the UK (1 UK airport in its network).
- Based in
- Uganda
- EU/EEA/Swiss airports
- 0
- UK airports
- 1
- Canadian airports
- 0
Set by law
Uganda Airlines compensation amounts
UK261
UK Regulation 261/2004 (UK261)
- Up to 1,500 km£220
- 1,500–3,500 km£350
- Over 3,500 km£520
Covers flights departing the UK (any airline), and flights into the UK on a UK or EU airline. Source: UK Regulation 261/2004, Article 7 (legislation.gov.uk).
Hour by hour
What Uganda Airlines owes you, and when
- 2 h late
1. Care starts
Meals and drinks, and a hotel if you are delayed overnight (from 2 hours on short flights, 3–4 hours on longer ones).
- 3 h late
2. Cash compensation
Arrive 3 hours or more late for a reason within the airline’s control and you can claim a fixed amount per passenger.
- 5 h late
3. Refund option
Delayed 5 hours or more and no longer want to travel? You can ask for a refund and, if needed, a flight back to where you started.
Who pays
When Uganda Airlines has to pay, and when it doesn’t
Uganda Airlines usually has to pay for
- ✓Most technical problems with the aircraft
- ✓Strikes by the airline’s own staff
- ✓Overbooking (denied boarding)
Extraordinary circumstances (no cash)
- Bad weather that makes flying unsafe
- Air traffic control restrictions and decisions
- Security risks and political instability
- Strikes by staff outside the airline (for example, air traffic controllers)
Even then, the airline still owes you care (food, drinks, a hotel if needed) and a refund or rerouting for cancellations.
Two ways
How to claim from Uganda Airlines
Free, do it yourself
Claim directly with Uganda Airlines
- 1. Keep your boarding pass, booking reference and any receipts.
- 2. Ask staff in writing what caused the delay or cancellation.
- 3. Use Uganda Airlines’s complaint or claim form on its website.
- 4. No answer in 2 months, or a refusal you disagree with? Complain to the national enforcement body, or use dispute resolution or small claims.
No win, no fee
Let a claims company handle it
- They check eligibility for free and chase Uganda Airlines for you, including in court.
- They keep a share of the payout only if they win: check their fee before you start.
Good to know
Uganda Airlines compensation: questions
How much compensation can I get from Uganda Airlines?+
UK261: £220, £350, £520, per passenger, depending on distance.
Does EU261 apply to Uganda Airlines?+
No. Uganda Airlines’s network has no EU/EEA/Swiss airports in our data.
Can I claim if my Uganda Airlines flight was cancelled?+
Usually, if you were told less than 14 days before departure and the cause was within the airline’s control, unless you were rerouted close to your original times. You can also choose a refund or rerouting.
How do I claim compensation from Uganda Airlines?+
Claim free through Uganda Airlines’s complaint or claim form on its website, keeping your boarding pass and booking reference. If it refuses or doesn’t answer within 2 months, go to the national enforcement body, or use a no-win, no-fee service such as AirHelp.
What if Uganda Airlines says it was extraordinary circumstances?+
Bad weather, air traffic control decisions and security risks are genuine exceptions. Most technical faults and strikes by the airline’s own staff are not, so ask for the reason in writing and challenge a refusal you think is wrong.
Rules and amounts from the official sources: UK Regulation 261/2004, Article 7 (legislation.gov.uk). Uganda Airlines’s airports from Wikipedia’s destination list; home country from Wikidata. Distances are straight-line. General information, not legal advice. AirConnect may earn a commission if you claim through our links, at no extra cost to you.